Thank you for your interest in Organised Chaos with Kids.

These Terms apply when you use this website and purchase any items from us.

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The website www.organisedchaoswithkids.com (the “website”) is owned and operated by Organised Chaos with Kids’ (“Organised Chaos with Kids”,or “we”, “us” or “our”). We are a company registered in England and Wales(company number 11975945), and our registered office is: 68 Capel Road, London,E7 0JR.

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By using our website and each time you buy items on our site you agree to be legally bound by these Terms. If you do not agree, please do not use our website.

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We reserve the right, from time to time, with or without notice, to change these Terms at our sole discretion, and the latest version will appear on our website with the date that it was last updated. By using the service after any changes have been posted, you agree to the new Terms.

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Use of the Website

Your privacy and personal information are important to us. Please also read our Privacy Policy which sets out how we collect, process and use your information.

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While we try to make sure that the website is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the website will be fit or suitable for any purpose. Any reliance that you may place on the information on the website is at your own risk.

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While we try to make sure that the website is available for your use, we do not promise that the website is available at all times nor do we promise the uninterrupted use by you of the website. It may be necessary, from time to time, to restrict access to the website in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.

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We reserve the right to prevent or suspend your access to the website if you do not comply with any part of these Terms or any applicable law.

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Ordering goods from us

Please read and check your order carefully before submitting it.

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We will only accept your order when we email you to confirm this. At this point a legally binding contract will be in place between you and us.

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Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. Where you have input a different delivery address to registered card address we reserve the right to refuse the order where we suspect fraud.

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We will do all that we reasonably can to ensure that all of the information you give us when paying for your order is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these Terms or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

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Delivery

For our estimated delivery times, please check the relevant product page on our website, our FAQs or contact us. Whilst we try our best to deliver your items within the estimated delivery timescale, this may not always be possible, and we are not liable for any delay.

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We use third party service providers at our discretion to deliver your products (including, for example, the Royal Mail and myHermes). If you want to discuss alternative delivery options, please contact us before you place your order.

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Delivery of the goods will take place when we deliver them to the address that you gave to us (either directly, or by leaving it in a safe place or with a neighbour). You are responsible for the goods when we have delivered them to you. In other words, when an item has been delivered, risk of damage to, or loss of, the item passes to you.

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Nature of the goods

Some of our products are perishable and have a natural lifespan. Homemade dough won’t last forever. For more information about how to care for your items, please see our FAQs.

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The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). For example, the goods should:

- be of satisfactory quality;

- be fit for purpose; and

- match the description, sample or model.

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We must provide you with goods that comply with your legal rights.

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Any goods sold:

- at discount prices;

- as remnants; or

- as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

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If we can’t supply certain goods (because, for example, our suppliers haven’t supplied components to us) we may need to substitute them with alternative goods of equal or better standard and value. In this case:

- we will aim to let you know if we intend to do this but this may not always be possible; and

- you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

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The packaging of the goods may be different from that shown on the website.

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While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 10% in such weights, sizes and measurements. There may also be variations in colour from the image shown online.

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Please ensure that you check all the components before giving them to a child to ensure their safety. We recommend supervising children during play. For more detailed safety guidance, please check the relevant information in the product description.

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Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.  For more detailed information on your rights and what you should expect from us, please do contact us or visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

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Your right to cancel and return

Except in respect of bespoke items, you have the right to change your mind within 14 days from when you receive your items.

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To exercise this right to cancel, please email us at info@organisedchaoswithkids.com within those 14 days. You don’t have to give us any reason.

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If you do change your mind, please send back the goods (at your expense) within 14 days of letting us know that you wish to cancel. We will reimburse to you all payments received by us from you, including the costs of delivery. We will do this within 14 days after the day we received the items back from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (for example, if you have opened and handled our dough products).

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Other than for defective products, returns outside the time frame set out above may be accepted at our sole discretion.

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Online Gift Card Terms & Conditions

Gift Cards are accepted online as a method of payment. To use your Gift Card online at www.organisedchaoswithkids.com simply enter the Gift Card code number at the checkout page to redeem the credit towards your purchase.

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The value on the Gift Card will expire if not used within 12 consecutive months from the date of purchase. Gift Cards cannot be used to purchase another Gift Card.

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The Gift Card is not a cheque guarantee, credit, debit or chargecard and cannot be exchanged for cash, returned or refunded, except in accordance with your legal rights. Gift Cards cannot be used for payment in in third party stores or other independent retail outlets.

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Promotions & Discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Organised Chaos with Kids cannot be held liable for not discounting the order if a valid code has not been entered.

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Only one promotion code can be used per order.

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Promotion codes will not apply to any existing offers or promotions.

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Limitations

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

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Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

- losses that:

- were not foreseeable to you and us when these Terms were formed; or

- that were not caused by any breach on our part;

- business losses; and

- losses to non-consumers.

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We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

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Intellectual Property& Copyright

The website and all intellectual property rights in it including but not limited to any content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).

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You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without our written permission.

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Indemnity

You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via our website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of these Terms.

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Rights of third parties

No one other than a party to this contract has any right to enforce any term of this contract.

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Complaints and Feedback

We try our best to ensure that your experience as a customer of ours is a positive one. However, we won't always get it right. We therefore want to hear from you if you have any cause for complaint. If you are unhappy with:

- the goods;

- our service to you; or

- any other matter,

please contact us as soon as possible.

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We will try to resolve any disputes with you quickly and efficiently.

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The laws of England and Wales will apply to this contract. The English courts shall have jurisdiction to resolve any disputes between us.

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We always welcome feedback from our customers, so please email us at info@organisedchaoswithkids.com.